Terms and Conditions

Timber

Please note that a natural feature of solid timber is the varying colours, grains and textures. Features on Australian Hardwood include fiddleback markings and visible gum veins. No two pieces of timber will be the same and the beauty of timber is that every piece has come from a tree that has lived a unique life. Your item will vary from the photos listed for each piece. Splits and cracks may develop as the timber responds to the environment and these are not to be considered a fault or flaw and will not compromise the construction of the pieces we make. As with all natural materials, Australian Hardwood is affected by light and overtime the character of the piece will change slightly. 

Terms of Service

This website is operated by Jemmervale Designs (hereafter referred to as us/we/our).

Your use of this website is governed by the following terms and conditions. Please take a moment to read and understand the terms and are entering into a binding contract with us. If you do not agree to the terms, please do not use the website. We reserve the right to amend these terms at any time and you will be taken to have accepted any change by continuing to use the website.

Communication

We will do our best to get back to you in a timely manner. Our normal business hours are Monday to Friday 9am to 5pm.

Shipping and Handling

We will do our best to get your purchase on its way in a timely manner. For products that we have in stock this is usually within 1 -3 business days. For special order items, items out of stock, or items that require a Satin finish, our dispatch time will be considerably longer. For any questions regarding the dispatch time of your purchase, feel free to contact us at hello@jemmervaledesigns.com.au and we will also reach out to you if we become aware of significant dispatch delays.

Wholesale enquiries

We would love to chat with you, email us at hello@jemmervaledesigns.com.au

Details you provide us

It is your responsibility to ensure that the information you provide, including your name, delivery address, contact numbers, email address and orders are correct. Please check any details carefully before submitting an order to us. You acknowledge and agree that we are not responsible for any loss or damage that you may suffer as a result of you providing incorrect information to us including, but not limited to, your name, delivery address, contact phone numbers and email addresses.

Quotes

Quotes for custom requests are valid for 30 days. A 50% deposit is required prior to the work commencing and the balance is required prior to the item being dispatched. You will be given an estimated date for completion, however delays do not constitute a breach of contract and Jemmervale Designs is not liable or responsible for any disruptions or costs incurred.

Cancelation of orders by Seller

We reserve the right to cancel an order at any time, in which case a full refund will be provided.

Limitations of Liability

All products must be used for the intended purpose and we are not responsible for any damage or injury caused as a result of fixings, installation, placement or misuse.